ISO 9001:2015 Lead Auditor

Introduction:

Develop the knowledge and skill required to conduct a full audit of an organization's Quality Management System QMS to ISO 9001:2015. Gain the confidence to effectively audit a QMS under internationally recognized best practice techniques. Demonstrate your commitment to quality by transforming existing auditor skills to ISO 9001:2015. Consolidate your expertise with the latest developments and contribute to the continuous improvement of the business. You'll grasp the key principles and practices of effective QMS audits in line with ISO 9001:2015 and ISO 19011"Guidelines for auditing management systems". Using a step-by-step approach, you'll be guided through the entire audit process from initiation to follow-up. You'll gain the knowledge and skills required to undertake and lead a successful management systems audit. Learn to describe the purpose of an ISO 9001:2015 QMS audit and satisfy third-party certification. Acquire the skills to plan, conduct, report and follow up a QMS audit that establishes conformity and enhances overall organizational performance.

Targeted Groups:

• Management Representatives
• Quality Directors
• Managers
• Engineers
• Consultants
• Anyone with the need to audit an organization's ISO 9001:2015 QMS

Course Objectives: 

At the end of this course the participants will be able to:

• identify the aims and benefits of an ISO 9001:2015 audit
• Interpret ISO 9001:2015 requirements for audit application
• Plan, conduct, and follow-up auditing activities that add real value
• Grasp the application of risk-based thinking, leadership and process management
• Access the latest auditor techniques and identify appropriate use
• Build stakeholder confidence by managing processes in line with the latest requirements
• Gain the skills to plan, conduct, report and follow up an audit under ISO 19011
• Identify the purpose and benefits of a QMS
• Explain the role of an auditor to plan, conduct, report and follow up an audit following ISO
• 19011 and ISO 17021 where appropriate

Targeted Competencies:

• ISO 9001:2015 Standards
• Gap Analysis Assessment
• Risk-Based Thinking
• Auditing
• Quality Management

Course Content:

Unit 1: Administration  of ISO:

• Welcome and Introduction & Introducing course objectives
• ISO9001
• History
• Benefits to the Society from Standards
• Administration  of ISO
• Statistics  and definitions 
• Quality standards
• Q&A and homework

Unit 2: Activities standards:

• Quick review of the last session 
• Homework solution 
• Purchasing quality
• Sales quality 
• Records and internal audit
• Similarities between ISO9001 & SEICMM
• ISO 9001 and ISO 14001
• Q&A
• Homework 

Unit 3: Processes activities:

• Quick review of the last session 
• Homework solution
• Management systems  
• Processes, not products 
• Certification and registration
• The ISO 9000 & 14000 family
• Q&A
• Homework 

Unit 4: Quality control tools:

• Quick review of the last session 
• Homework solution
• Brainstorming as a Tool for Improvement
• Seven Quality Control Tools
• American Customer Satisfaction Index (ACSI)
• Q&A
• Homework 

 Unit 5: Standardization and Indicators:

• Quick review of the last session 
• Homework solution
• International Organization for Standardization
• 7 Quality management principles
• Required documents
• Q&A
• General review